Customer Support - Lezhin Comics

Announcements

Hello, this is Lezhin Comics.

We’ve added a brand-new “Next Episode” button to the viewer to help you enjoy our webtoons more seamlessly.
Now, instead of automatically skipping to the next episode when you scroll to the bottom, you can choose exactly when to move on.

1. “NEXT EPISODE” BUTTON ADDED
- Previously, the next episode would automatically open when you scrolled all the way down.
  With this update, a “Next Episode” button will now appear at the bottom. Simply tap the button when you're ready to continue.
  You can now take your time and fully enjoy the final scene of each episode.
2. ZEN READER IS STILL AVAILABLE
- The Zen Reader, which lets you continue reading without interruptions such as banners or purchase pop-ups, remains unchanged.
  If Zen Reader is enabled, the next episode will continue to open automatically — just like before — simply by scrolling.
  So you can still immerse yourself and binge your favorite series without any breaks.
This update was designed to give you more flexibility based on your personal reading preferences.

[!] Coming soon to Android and iOS apps!

We truly appreciate your continued support and will keep working to enhance your reading experience.

Thank you.
Hello, this is Lezhin Comics.

We’re excited to introduce our new Browse by Tag feature, designed to help you discover your next favorite story easier than ever!

[Browse by Tag Feature Overview]

1. SEARCH WITH MULTIPLE TAGS
- No more tag limits! Now, mix and match multiple tags to find exactly what you're looking for!
  Example: Selecting “One-sidedLove” + “SliceOfLife” will show titles that include both.
2. HIDE UNWANTED TAGS
- Filter out stories with themes you’d rather skip by adding them to Hidden Tags.
  Example: Hiding “Omegaverse” ensures Omegaverse-themed titles won’t appear in your search
3. 'EXACT MATCHES' SWITCH
- Want titles that match all your selected tags? Make sure the Exact Matches switch is ON!
- Turn it OFF to browse titles that include any of your selected tags—perfect for broader exploration!
Customize your search!

Pick what you love, skip what you don’t, and find your next favorite read!

[!] Coming soon for Android & iOS apps!

We’re always working to enhance your experience.

Thank you.
Hello, this is Lezhin Comics.

We’ve made some exciting updates to the “Genre Preferences” feature, which was previously available only on the home screen. Now, it’s even easier for you to personalize your content experience across the entire app! Check out the details below.

[1] Genre Preferences Available on All Screens
- You can now access and adjust your preferred genres from any screen by selecting the drawer menu (found via My Page in the iOS app), where your current preferences are displayed. You can update them at any time.
- Please note that this feature may not apply to certain promotional and search areas.
[2] Introduction of 'Preference Templates'
- We have launched "Preference Templates" that allow you to select your preferred genres with the touch of a single button!
[3] Top Menu Overhaul
- We’ve revamped the top menu to ensure the best experience for you, now that genre settings are available on all screens.
- The existing "BL/GL" and "Lezhin R" menus have been consolidated into the "Genre+" menu.
[4] UI Improvements on Certain Screens
- We've updated outdated UI elements for a more modern experience.
- We've added a "Completed" tab in the "Daily" menu to showcase completed works exclusive to Lezhin.
- We've added a "New" tab in the "Daily" menu to highlight newly launched titles.
[!] The updates will also be available on Android/iOS apps shortly.

We’re always working to make your experience smoother and more enjoyable.
Thanks for being with us, and we hope you love the new changes!

Thank you.
Hello, this is Lezhin Comics.
There will be changes in the Privacy Policy to specify the method for requesting the deletion of a user's personal information.

[Implement Date]
April 12th, 2024 (PDT)

[Changes in Contents]
8. DEACTIVATED OR TERMINATED ACCOUNTS
- Before:
  A request to delete and/or terminate your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us. We are not able nor are we obligated to remove any of your information from a third party provider or platform. Moreover, please be aware that even after you delete your account or your account is terminated, your information may not be deleted in its entirety from our servers and servers of the third party with whom such information have been shared.
- After:
  1) LEZHIN, in principle, immediately destroys your personal information upon account deactivation or withdrawal (See details at 10. RIGHTS OF USERS AND LEGAL REPRESENTATIVES). However, if you have provided separate consent for the retention period of personal information storage, or if applicable law and regulations mandate the retention of the information for a certain period, your personal information will be securely stored for the specified duration.
  2) Personal information, upon the completion of its collection and usage objectives—manifested by events such as the withdrawal of membership, the termination of Services, or the culmination of the consented period for retention—will be irrevocably destroyed. This process ensures the information cannot be restored or accessed. In accordance with legal obligations, any personal information that must be preserved for a statutory duration will also undergo irrevocable destruction immediately subsequent to the termination of this duration, in compliance with applicable laws and regulations governing data retention and destruction. For electronic files, they will be securely deleted using technical methods to prevent recovery and reproduction, while printed materials will be destroyed through methods such as shredding or incineration.
10. RIGHTS OF USERS AND LEGAL REPRESENTATIVES
- Before:
  If at any time you wish to opt out of receiving information from LEZHIN (via e-mail or postal mail) about new products, services, or promotions, you can do so by adjusting your account settings or emailing us at privacy@lezhin.com.
- After:
  If at any time you wish to opt out of receiving information from LEZHIN (via e-mail or postal mail) about new products, services, or promotions, you can do so by adjusting your account settings or emailing us at privacy@lezhin.com.
You can find the full document for the Privacy Policy at the bottom of the website.

Thank you.

Topic (Contact Us)

FAQ Login / Account Payment / Refund Content Technical Support Misc / Suggestions

If you have any problems or inquiries about the VIP Membership, please check the following list first:

1. What is VIP Membership?
VIP Membership is a recurring payment plan that automatically purchases coins every month. If you purchase a VIP Membership Coin Bundle, you will pay a set of fee every month for coins, bonus coins, and other benefits.

2. How can I purchase a VIP Membership?
All VIP Memberships can be purchased on the [Purchase Coins] page on the website, or the Android PLUS app.
*Please note that VIP Memberships are not available on certain app versions: iOS apps on the App Store and Android apps on Google Play Store.

3. I want to change my credit card information/billing date for the VIP Membership.
- Unfortunately, we do not provide an option to change your credit card information for the VIP Membership. Therefore, if you wish to change it, you have to cancel it and repurchase the same Coin Bundle using the new credit card.
- The billing cycle is automatically set based on the date of first purchase, and will not change. Therefore, if you want to change the payment date, we recommend canceling your VIP Membership Coin Bundle and repurchasing it on the day you prefer.
  *To learn more about the cancellation, please check out: 6. How can I cancel the VIP Membership?
4. VIP Membership has been suspended/on hold due to a payment issue.
- Payment issues may cause the VIP Membership to be placed on hold. Therefore, please verify your payment details.
- If the payment is not completed within the suspension period (7 days), the VIP Membership will be automatically cancelled on the 8th day.
5. Can I refund the coins that I purchased and received via VIP Membership?
- To be eligible for a refund, all the coins, bonus coins, and points in the Coin Bundle must not have been used.
- If you would like to request a refund for your VIP membership, please submit a ticket within 7 days of purchase, along with the receipt of your VIP payment and the exact month you would like to receive a refund for,
  *The refund process typically takes 2 to 3 business days or sometimes up to two ~ three weeks depending on the bank / card company’s process.
6. How can I cancel the VIP Membership?
You can cancel your VIP Membership through the following menu of the website or app.
- [Website]
  My Account → Manage VIP Membership
- [App]
  Settings → Manage VIP Membership
*If you apply for cancellation, it will be cancelled on the next payment date and your next scheduled payment will not be processed.
*All payment information, such as credit cards stored in the VIP Membership, will be automatically deleted on its cancellation.
*If you apply for cancellation on the billing date, the transaction will still be processed on that day.
*Please understand that the VIP Membership must be cancelled by the user, in the exception of some cases.

If you have any problems or inquiries, please submit a ticket using the [Contact Us] button.

Contact Us
Lezhin Comics offers two types of Coins:

- Regular Coins
Do not expire and can be used to purchase all comics. They can only be obtained through purchase.

- Bonus Coins
① "Basic" Bonus Coins: Work the same as Regular Coins but have an expiration date. They can be obtained through purchases or Gift Box redemption.
② "Title Exclusive" Bonus Coins: Can only be used for specific titles and also have an expiration date. They can only be obtained through Gift Box redemption.

Please note that all Bonus Coins, regardless of type, have expiration dates. Expired Bonus Coins cannot be recovered, even if they were purchased.
You can check the list of applicable titles (for Title Exclusive Bonus Coins) and expiration dates as follows:
- Website: [My Account] → [Expected Expiration Dates]
- App: [Settings] → [My Information] → [Expected Expiration Dates]
Order of Coin Usage
1. Title Exclusive Bonus Coins (consumed first, regardless of expiration date)
2. Basic Bonus Coins (consumed next, starting with the earliest expiration date)
3. Regular Coins (consumed last, starting from the oldest purchased bundle)

Why didn’t I receive Bonus Coins for specific titles?
Please check your Preferences settings. If you have deselected certain genres, you may not receive Bonus Coins for those titles.
To receive a wider range of Bonus Coins, please reset your preferences.

If you experience any problems or have further inquiries, please contact us through the [Contact Us] button.

Contact Us
[How can I use Points?]

Points can be used to purchase a [Point-Redeem Bundle] available on the [Purchase Coins] page on our website.
These bundles allow you to use Points to receive a discount on coin purchases.

Please note that Points cannot be used alone—a remaining payment is required.
(ex: A Point-Redeem Bundle may require 1,000 Points + $2.99 to complete the purchase.)

[How do I earn Points?]

You can earn Points in the following ways:
- When you purchase an entire series using the [Unlock All] feature. Earned Points will be delivered to your Gift Box.
- When you purchase certain coin bundles that include Points as part of a promotional offer.
Important Notice:
All Points have an expiration date. To check the validity period of your Points, please go to:
[My Account] > [Expected Expiration Dates] > "Points" tab

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한국어 English

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이전 받는 자	(株)レジンエンターテインメント (privacy_jp@lezhin.com)	Lezhin Entertainment, LLC (privacy_us@lezhin.com)
이전되는 국가	일본	미국
이전되는 개인정보 항목	레진코믹스 개인정보 처리방침에 따라 이용자가 수집/이용에 동의한 개인정보 항목 (상세보기)
이전일시 및 이전방법	본 건 국외이전 동의 시 네트워크를 통하여 제공
이전받는 자의 개인정보 이용 목적	회원제 서비스 제공 및 관리
보유 및 이용기간	회원 탈퇴 시까지

To ensure your continued use of Lezhin Comics Japan and Lezhin Comics US, we intend to provide your personal information to third parties located outside of Korea. In order to do so, we require your consent, as outlined below.

If you would like to learn more about the transfer of your personal information outside of Korea, please click on "Details."

Lezhin Entertainment provides Lezhin Comics Japan and Lezhin Comics US services for the convenience of our valued users. To ensure the protection of your personal data and to address any concerns in a timely and efficient manner, we transfer your personal information to overseas third parties in compliance with the Personal Information Protection Act and other relevant regulations.

The recipients of the transferred information	(株)レジンエンターテインメント (privacy_jp@lezhin.com)	Lezhin Entertainment, LLC (privacy_us@lezhin.com)
Recipient Countries	Japan	United States
Transferred Personal Information	Personal information items that users have agreed to provide and use in accordance with the Lezhin Comics Korea Privacy Policy (details).
Date and Method of Transfer	The transfer of personal information to overseas third parties is made through a network at the time of consent.
Purpose of Personal Information Use by Recipient	To provide and manage membership services.
Retention and Use Period	Until the user withdraws from membership.

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